Office of the Registrar

Records Services

The Office of the Registrar maintains accurate and secure records for all students.

Frequently Asked Questions

• How do I change my name?

  • The Registrar’s Office does not normally change names of students who are no longer active at the University. Active students must provide legal documentation to the Records section to make a name change. A change of name requires presentation of an original court document, or a notarized copy, recording the marriage or name change, or a government document (from the USCIS, State Department, etc.) showing the name you wish to use. Students are asked to bring the documentation into the office for processing. We will need a photo I.D. in order to process your in person request. Name changes can also be made via mail if the student sends the Records section notarized copies of the required documentation and photo I.D.

• How do I change my address?
  • Use Patriot Web to make changes to your address.  You can also fax an address change request to the Registration Services section of the Registrar’s Office at (703) 993-4668.  The request must include your name, student I.D. number, phone number, new address and signature.
• My transfer credits are not posted.  What do I need to do?

  • Undergraduates--The Admissions Office posts transfer work to your record for any courses that you took before becoming a student at Mason.  Contact that office if you have questions about your transfer credit.

    Graduates—Contact your department to request a Transfer of Credit.

• How do I get an Incomplete Extension?

  • The Petition for Extension of Incomplete form must be submitted to the Records section before the incomplete deadline.  Students in all schools need Instructor and Course Dean permission.

• Why hasn’t my Change of Grade been processed?

  • The Records section typically processes grade changes within a business day or two of receiving the Grade Change form.  Contact the instructor if you do not see the grade change reflected on your transcript within a week of receiving notification that the form has been submitted.

• Can I have a copy of a transcript from one of my transfer institutions?  Can I have a copy of my AP, SAT, or IB scores?

  • The Registrar’s Office cannot make copies of transcripts or AP, SAT or IB scores.  Students can come into the office to view the information.

• How can I get a copy of my class descriptions from a previous year?

  • Please call or come into the Office of the Registrar to requests copies of course descriptions for courses taken prior to 2001.  View the University Catalog for all other course descriptions.

• How can I get a copy of a class syllabus?

  • Contact the department for copies of course syllabi.