Records Services

Records Frequently Asked Questions

1. My transfer credits are not posted. What do I need to do?

Undergraduates--The Admissions Office posts transfer work to your record for any courses that you took before becoming a student at Mason. Please get in contact with that office at (703) 993-2400 if there are any courses that have not yet posted to your record. You may be eligible for a reevaluation of your transfer credit.

Graduates—Please get in contact with your department. Your department will send the Transfer of Credit request to the Records Section.

2. How do I get an Incomplete Extension?

The “Petition for Extension of Incomplete” form can be found here: http://registrar.gmu.edu/forms.html. This form must be returned to the Records section before the incomplete deadline. Students in all schools need Instructor and Dean's permission.

3. Why hasn’t my Change of Grade been processed?

The Records section typically processes grade changes within a business day or two of receiving the Grade Change form. Please get in contact with the instructor if you do not see the grade change reflected on your transcript within a week of receiving notification that the form has been completed.

4. How do I order transcripts?

The “Official Transcript Request Form” can be found here: http://registrar.gmu.edu/forms.html. Please fax or mail the request to the Transcript section of the Office of the Registrar. These requests are typically processed within five to seven business days. Please allow more time for processing at the end of the semester. The Registration Services section can provide two transcripts to students via in person request with photo I.D.

5. How do I change my name?

The Registrar’s Office does not normally change names of students who are no longer active at the University. Active students must provide legal documentation to the Records section to make a name change. A change of name requires presentation of an original court document, or a notarized copy, recording the marriage or name change, or a government document (from the INS, State Department, etc.) showing the name you wish to use. Students are asked to bring the documentation into the office for processing. We will also need a photo I.D. in order to process your in person request. Name changes can also be made via mail if the student sends the Records section a Notarized copy of the required documentation.

6. Can I have a copy of a transcript from one of my transfer institutions? Can I have a copy of my AP, SAT, or IB scores?

The Registrar’s Office cannot make copies of transcripts or AP, SAT or IB scores. Students can come into the office to view the information.

7. How can I get a copy of my class descriptions from a previous year?

Please call or come into the Office of the Registrar to requests copies of previous course descriptions. For recent academic years, this information can be found on the Mason main website: www.gmu.edu. The University library is also a good resource for this information.

8. How can I get a copy of a class syllabus?

Please get in contact with the department for copies of course syllabi.

9. How do I change my address?

Please use the PatriotWeb to make changes to your address. You can also fax an address change request to the Registration Services section of the Registrar’s Office at (703) 993-4668. The request must include your name, student I.D. number, phone number, new address and signature.

REGISTRAR'S OFFICE