Q: I received an 'Out of Sync' error. What do I do?

When you select Edit Course you may occasionally see the following error message: Out of Sync The record in CourseLeaf does not match the record in Banner. This means that a mismatch was found between the data in CIM and the data in Banner. Please exit out of that window and contact the Registrar's Office with the course subject and number. Once they review the course and resolve the error, you will be able to create your Edit proposal.

Q: How do I check to see if I am assigned to a Role?

Go to the CourseLeaf Console . On the left side-bar, under the CourseLeaf category near the top of the display, select Role Management. You will be taken to a new window. Scroll through the list in the box on the left to find the role you should be assigned to. Select that role. The list of users currently assigned to that role will show in the box on the right. If you are not listed and believe you should be, contact your college catalog contact .

Q: I should be assigned to a Role but I am not.

Contact your college catalog contact .

Question 1

I received an 'Out of Sync' error. What do I do?

Priyanka Champaneri · Accepted Answer

When you select Edit Course you may occasionally see the following error message: Out of Sync The record in CourseLeaf does not match the record in Banner. This means that a mismatch was found between the data in CIM and the data in Banner. Please exit out of that window and contact the Registrar's Office with the course subject and number. Once they review the course and resolve the error, you will be able to create your Edit proposal.

Question 2

I've submitted a proposal but I need to make changes, how do I do that?

Rebekah Zacharias · Accepted Answer

If you have already hit Start Workflow on your proposal, you will need to see where it is in workflow and contact that person to have them roll the proposal back to you so that you can make changes. Keep in mind that once a proposal is rolled back, it must complete all of the workflow steps again. If the proposal is almost done with the approval process, you might want to wait until the changes are approved and the proposal is at rest before making additional changes.

Question 3

The course details I see in CIM do not match what I see in the published catalog. Which one is correct?

Priyanka Champaneri · Accepted Answer

Once the catalog is published, all changes approved after that date will be rolled to the next available edition of the catalog. The discrepancy may be because the course was updated in CIM after the catalog was published. You should rely on the record in CIM for the latest version. If you believe the error is legitimate, contact your college catalog contact.

Question 4

How can I update the individuals who have access to roles for my department?

Priyanka Champaneri · Accepted Answer

Check the current list of Roles and assigned users.
If changes are still required, email your college catalog contact with your changes.

Question 5

I never received an email notification for a specific proposal.

Priyanka Champaneri · Accepted Answer

Try the following:

Confirm that the email did not land in your spam/junk folder.
Confirm that you did not already set up a rule in Outlook for your emails to automatically file into a folder.
Confirm that you are listed on that role.

Once you have checked all three of the above, email the Registrar's Office for assistance.

Question 6

The catalog lists details that I did not select when I created my course in CIM.

Priyanka Champaneri · Accepted Answer

Creating a course entails some default set-up rules which are not included on the CIM form but which are required to facilitate registration. See Course Setup: Behind-the-Scenes for more information.

Question 7

How do I check to see if I am assigned to a Role?

Priyanka Champaneri · Accepted Answer

Go to the CourseLeaf Console.
On the left side-bar, under the CourseLeaf category near the top of the display, select Role Management.
You will be taken to a new window. Scroll through the list in the box on the left to find the role you should be assigned to.
Select that role. The list of users currently assigned to that role will show in the box on the right.
If you are not listed and believe you should be, contact your college catalog contact.

Question 8

I should be assigned to a Role but I am not.

Priyanka Champaneri · Accepted Answer

Contact your college catalog contact.

George Mason University

Office of the University Registrar

Search Results

I received an ‘Out of Sync’ error. What do I do?

I’ve submitted a proposal but I need to make changes, how do I do that?

The course details I see in CIM do not match what I see in the published catalog. Which one is correct?

How can I update the individuals who have access to roles for my department?

I never received an email notification for a specific proposal.

The catalog lists details that I did not select when I created my course in CIM.

How do I check to see if I am assigned to a Role?

I should be assigned to a Role but I am not.

Course Bundling

Course Setup: Behind-the-Scenes

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